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BAKERY FAQ's

Welcome to the Bakery Delivery & Pickup FAQ's, and thank you for your support of our free local delivery and pick-up options! Since the launch of this new way of operating, there have been many questions. Here is a list to help guide you through the difference between the two online ordering options.

Will you be opening soon?

We will! Stay tuned for details about how we plan to invite customers back into our space safely. Our top priority is the safety of the public and our staff, and we are adapting our operations to accommodate this. 

We are making some changes to our operation to accommodate our Pickup & Delivery service as we love coming to you! We will have more details to come soon. 

[Updated July 14]. 

Are you open for takeout?

We are not open for foodservice at this time.

We are offering coffee,  bread, pastries and select items at the door. No pre-orders are necessary for door sales. 

I am not satisfied with an item, and an item is missing from my order!

We aim to provide premium products made, grown and baked with care and attention. If for any reason you are not satisfied with your purchase, please contact us and we will arrange a replacement or a refund. 

If your order is missing an item, we will deliver it to you or make necessary arrangements to ensure you get what you ordered. 

Just call us or drop us a line. 


Are you still offering regular online shipping to the USA + Canada?

Yes, you bet! Nothing has changed with our regular online store. To order through this method, head to our online store at flourist.com. You can currently expect orders to be fulfilled within 3-4 business days. 

You are currently on our new Bakery Delivery & Pickup website, which services Vancouver and surrounding areas. This website and service was created in response to COVID-19 and the need to temporarily close our Mill + Bakery to the public. 

How is 'Bakery Delivery & Pickup' different from the rest of your online store?

All orders received through our online store are processed at our South Vancouver warehouse and shipped via Canada Post or UPS. You can still order this way if you are local to Vancouver, however your order will go in the queue for production and shipping via our third party carriers. 

All items ordered through Bakery Delivery & Pickup (including flour) are processed at our Mill + Bakery for expedited fulfillment the next day via free local delivery or pick-up.

We are unable to accommodate Ship to Store orders placed through our online store at this time. We will resume offering this option once we re-open the Mill + Bakery. This is to allow our team to efficiently process and pack the volume of shipping orders we receive. 

We are not able to offer free Canada Post or UPS shipping at this time. If your preference is to pickup and receive your flour the next day, we recommend to order through our Bakery Delivery & Pickup site. 

How do I qualify for free shipping to the USA and Canada?

We are not able to offer free Canada Post or UPS shipping at this time. If your preference is to pickup and receive your flour the next day, we recommend to order through our Bakery Delivery & Pickup site.

Why can't I select Ship to Store on the regular online store?

We are unable to accommodate Ship to Store orders placed through our online store at this time.

We will resume offering this option once we re-open the Mill + Bakery. This is to allow our team to efficiently process and pack the volume of shipping orders we receive. 

To pickup at the Mill + Bakery, please order through the Bakery Delivery & Pickup website. 

Where do I select pick-up or delivery?

This choice will be presented when you go to checkout. 

I can't seem to bypass the $12 shipping charge, what am I doing wrong?

You are in the regular online store. Place your order at bakery.flourist.com

You are sold out of what I want today! When will you have more?

Inventory is reset daily at 9AM. Check at 9AM every day to see what we have that day! 

Why can't I add items to my cart?

Orders are accepted between 9AM-3PM daily through Bakery Delivery & Pickup. 

When can I pick-up?

All orders are for the next day. Pick-up hours are 10AM-5PM at 3433 Commercial Street. 

Kindly maintain the recommended distance of 2 metres from other customers while you wait. 

At the door you will be asked for your order number. We will place your order on the table outside  once it is ready. All pickup orders are 100% contactless.

You can now order coffee, bread, pastries, whole grains and beans, and kitchen tools at the door. 

Please call us at 604.336.9423 if there are any questions. Thank you! 

Is pick-up contactless?

Yes! Once you provide your order number at the door, we will pack your order fresh  and place it outside on the table.

Please maintain the recommended 2 metre distance from our other customers if there are multiple people waiting. Thank you! 

When are you delivering?

Deliveries are done between 10AM-6PM. Please do not choose this option if you will not be home to accept. 

We are unable to offer a smaller delivery window than this. 

What areas are you delivering to?

We offer free delivery within Vancouver City limits, Richmond, Burnaby and to the North Shore (North Vancouver and West Vancouver). 

Do I need to be home to accept delivery?

Yes please! Unless you have a porch we can leave your order on, you will need to be home to come out and get your order. Deliveries are contactless so our driver will call you to come and receive it curbside. 

What if I am not there when the driver comes?

If you are unable to accept your delivery, it will be returned to the Mill + Bakery for pick-up. You will receive an email once it arrives. 

Do you like when customers leave you notes?

1000 times yes! We can't express enough how much joy we get from reading your sweet notes. They truly are a bright light in our day! We love this community and want you to know we feel the love. Thank you all! 

I still have questions! Can I call you?

Yes! The phones are open between 9AM-5PM daily, 7 days a week. Give us a call!

We are here to help at 604.336.9423